Lālanga Privacy Policy

1.            General

1.1          This Privacy Policy applies to how we use your Personal Information including when you use our website, or our survey forms, or our Lalanga software application (App), which are used as part of our Lalanga health and wellbeing mentoring programme (Programme).

1.2          This Privacy Policy sets out what Personal Information we gather, how we use it and how we correct or change it.

1.3          We are bound by the Privacy Principles contained in the Privacy Act 2020 (Privacy Act).  Terms used in this Privacy Policy have the same meaning as in the Privacy Act unless indicated to the contrary.

1.4          By using the App or otherwise providing Personal Information to us you agree to our use of your Personal Information in accordance with this Privacy Policy (as amended from time to time).

1.5          We reserve the right to change this Privacy Policy at any time by posting an amended version on our website and via the App.  Your continued use of the App following notification of the changes is your acceptance of the changes.

2.            Collection of Personal Information

2.1          Personal Information is any information that can or may be used to identify you and may include:

2.1.1        Identity information and contact details, including your name, email address, physical and/or postal address, telephone number and other contact details;

2.1.2        Information provided by you in your responses to surveys and questionnaires;

2.1.3        Information on the services you use;

2.1.4        Information about your device; and

2.1.5        Information about how you use the App.

2.2          We collect Personal Information from you in the following circumstances:

2.2.1        When you access and use the App, including when you create an account in the App;

2.2.2        When you communicate with us including when you make any inquiry or complaint; and

2.2.3        When you comment or submit information on any online form.

2.3          We may collect some Personal Information from your school, in particular identity information and contact details.

3.            Use of Personal Information

3.1          We may use your Personal Information for any of the following purposes:

3.1.1        To administer and develop the Programme;

3.1.2        To provide you with the use of the App;

3.1.3        To personalise your account within the App;

3.1.4        To communicate with you and assist with your queries, requests or complaints;

3.1.5        To send you communications that we are required by law or which we need to provide;

3.1.6        Where necessary, to enforce any legal rights we may have, or to protect the rights, property and safety of you, us and others; and

3.1.7        Any other uses to which you consent.

3.2          We may use your responses to surveys and questionnaires (which do not generally identify you) for research purposes.

4.            Sharing Personal Information

4.1          We may share your Personal Information as follows:

4.1.1        To your school;

4.1.2        To third parties who provide services for us;

4.1.3        When we are required to do so (or believe in good faith that we are required to do so) by law; and

4.1.4        Where you otherwise authorise or request us to do so.

4.2          We may share your responses to surveys and questionnaires (which do not generally identify you) with the Ministry of Education and other government bodies for research purposes.

5.            Location of Processing

5.1          Personal Information will only be used and shared within New Zealand.

6.            Cookies

6.1          Cookies are text files that are stored on your device when you use the App.  We may use cookies to:

6.1.1        Remember your preferences and settings;

6.1.2        Personalise your use of the App;

6.1.3        Enable us to improve the content, reliability and functionality of our App; and

6.1.4        Track and understand usage.

6.2          Cookies do not access any Personal Information or any other data other than the data stored in the cookie.

7.            Security

7.1          We will take reasonable steps to ensure the appropriate use of your Personal Information, to prevent unauthorised access or disclosure of your Personal Information and to ensure that such Personal Information is accurately and securely maintained, but we cannot guarantee the security of your Personal Information.  You acknowledge the inherent risks of providing Personal Information over the internet and acknowledge that we are not responsible for any breach of security that is outside our reasonable control.

7.2          We use the following measures:

7.2.1        All accounts are password protected;

7.2.2        The primary database holding Personal Information is protected with passwords and backups; and

7.2.3        Access privileges are granted to different groups of users to restrict edit access to only a few administrative users as necessary.

8.            Holding Personal Information

8.1          We will keep your Personal Information only for as long as is reasonably necessary, having regard to the purpose of collection and in accordance with applicable legal requirements.

9.            Rights

9.1          Subject to applicable law, you have the following rights in respect of your Personal Information:

9.1.1        Right of Access – to request access to your Personal Information. 

9.1.2        Right of Correction – to request that we rectify your Personal Information if it is inaccurate or incomplete. 

9.2          We will respond to your requests within a reasonable time period.  Whilst we will respond to your requests we may not be required to comply with your requests where an exception or limitation applies under applicable law.

9.3          To make any request you should contact us via the details provided in the Contact section of this Privacy Policy.

10.          Complaints

10.1       If you have any concerns or complaints about the manner in which your Personal Information has been collected or managed by us, please contact us.

10.2       We will endeavour to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Privacy Commissioner who may investigate your complaint further. Further information about the application of the Privacy Act can be found at the website of the Privacy Commissioner at www.privacy.org.nz.

11.          Contact

11.1       If you want to exercise any of your rights under this Privacy Policy, if you have any questions regarding this Privacy Policy or you otherwise need to contact us please get in touch with us at:

11.1.1      You Thrive NZ Limited

Attn: Privacy Officer

11.1.2      Email: privacy@lalanga.co.nz

11.1.3      Phone: 027 226 4995

11.1.4      Postal Address: PO Box 132098 Sylvia Park, Auckland 1644